Refund policy

Return and Refund Policy

Last Updated: September 29, 2026

At Belaro, we take pride in the design, ergonomic engineering, and quality craftsmanship of our seating collections and bedroom furniture. We want you to be completely satisfied with every piece you choose for your home office, dining room, living area, or bedroom. If you are not entirely satisfied with your purchase, we provide a clear, fair, and transparent return and refund process for all orders placed on Belaro.us.

Return Window

We offer a 30-day return policy. You have 30 calendar days from the date your shipment is marked as delivered by the carrier to request a return. Requests submitted after this 30-day period cannot be accepted for returns, exchanges, or refunds.

Return Eligibility Requirements

To qualify for an approved return, your chairs or bedroom furniture must meet the following criteria:

The item must be in its original, unassembled, and unused condition.
All original hardware packs, assembly tools, instructional booklets, interior protective foam, and manufacturer cartons must be intact and included.
Products that have been assembled, mounted, altered, drilled, or painted are strictly non-returnable.
Items must be completely free of scratches, scuffs, tears, upholstery stains, pet hair, and household odors.
You must provide a valid proof of purchase or your original Belaro.us order number.

Non-Returnable and Excluded Items

The following items cannot be returned or refunded:

Furniture or chairs that have been partially or fully assembled.
Items marked as "Final Sale," clearance items, or floor samples.
Custom-ordered upholstery or personalized furniture configurations.
Gift cards.

How to Initiate a Return

Please follow these steps to begin a return:

Submit a Request: Contact our customer care team by email at support@belaro.us or call +1 773-616-5907. Please provide your order number, photographs showing the unassembled item in its original packaging, and the reason for the return.
Receive Authorization: Once verified, our team will issue an official Return Merchandise Authorization (RMA) number along with return packaging instructions and our designated return warehouse address.
Repack and Ship: Repack the furniture securely into its original packaging with all corner guards and protective wrap to prevent damage during return transit. Clearly write the RMA number on the exterior shipping label. For large freight pieces, our support team will help coordinate carrier pickup.

Please note: Items returned without prior written authorization and a valid RMA number will be rejected at our receiving warehouse and returned to sender.

Return Shipping Costs and Restocking Fees

Defective, Damaged, or Incorrect Items: If your order arrives with manufacturing defects, transit damage, or missing components, Belaro covers all return shipping fees and provides expedited replacement parts or units at zero cost to you.
Customer Remorse Returns: If you change your mind, ordered the wrong size, color, or style, or if the furniture does not fit through doorways or within your room dimensions, the customer is responsible for the actual return shipping and freight expenses.
Restocking Fee: Due to the specialized palletizing, heavy-carton handling, and safety inspection required for chairs and bedroom furniture, customer remorse returns are subject to a 15% restocking fee, which will be deducted from your total refund.

Damaged, Defective, or Incomplete Shipments Upon Arrival

We thoroughly package all chairs and furniture with protective foam and edge guards, but transit handling issues can occasionally occur. Please inspect all packages immediately upon arrival:

If visible box damage is present upon delivery, photograph the outer box and note "Damaged Upon Delivery" on the freight bill of lading or carrier slip before signing.
If you discover damaged parts, structural defects, or missing hardware upon opening, contact our team within 48 hours of delivery at support@belaro.us.
Attach clear photographs of the shipping label, exterior cartons, and the affected chair or furniture parts.
Our support team will review your submission within 1 to 2 business days and promptly arrange replacement hardware, individual replacement panels/components, or a complete replacement shipment at no additional cost.

Refund Process and Timelines

Once your returned package arrives at our facility, our quality assurance team will inspect the item within 3 to 5 business days to confirm it is unassembled, undamaged, and complete with all hardware:

Approval Notification: You will receive an automated email notification confirming whether your return has been approved or rejected.
Refund Issuance: Once approved, your refund (minus applicable return freight and the 15% restocking fee for remorse returns) will be processed back to your original payment method.
Posting Time: It typically takes 3 to 7 business days for your banking institution or credit card provider to post the funds to your account statement.

Exchanges

Because chairs and bedroom collections involve dedicated inventory and varied shipping methods, we do not process direct exchanges. The fastest way to receive an alternate model, color, or size is to initiate an authorized return for your original unassembled item. Once approved, you can place a new order on Belaro.us for your preferred item.