Shipping Policy

Last Updated: September 29, 2026

Thank you for visiting and shopping at Belaro. We specialize in quality seating—including ergonomic office chairs, dining chairs, and accent chairs—along with select bedroom furniture such as bed frames, nightstands, and dressers. We are committed to delivering your furniture safely, reliably, and efficiently. This Shipping Policy details our fulfillment procedures, timelines, transit methods, and guidelines applicable to all orders placed on Belaro.us.

Order Processing Time

Every order undergoes inspection, component verification, and reinforced packaging before dispatch:

Processing Window: Orders are typically processed, securely packed, and prepared for carrier collection within 1 to 2 business days (Monday through Friday, excluding official U.S. federal holidays).
Order Cut-Off Time: Our daily order cut-off time is 5:00 PM Central Time (CT). Orders placed after 5:00 PM CT or during weekends will begin processing on the following business day.

Shipping Rates and Delivery Timelines

We provide Free Standard Shipping on all orders shipped to physical street addresses within the contiguous United States. There are no hidden freight fees or minimum order thresholds required.

Order Processing Time: 1 to 2 business days
Estimated Transit Time: 3 to 5 business days
Total Estimated Delivery Time: 4 to 7 business days
Shipping Cost: Free on all orders

Note: Delivery timelines are estimates provided by our freight and parcel logistics partners. Unexpected regional weather events, severe transit congestion, or peak seasonal carrier volumes may occasionally extend delivery times.

Delivery Guidelines and Carrier Methods

Depending on the size, total weight, and dimensions of your order, shipments are dispatched using either national parcel ground services or specialized freight carriers:

Chairs and Small Bedroom Accents: Most individual task chairs, pairs of dining chairs, accent armchairs, and compact nightstands ship via standard ground parcel services such as UPS Ground, FedEx Ground, or USPS. These packages are delivered directly to your doorstep, porch, building parcel room, or entryway without requiring a scheduled delivery appointment.
Large Bedroom Pieces and Oversized Furniture: Heavy bed frames, large dressers, or multi-item shipments may require domestic LTL freight transport.Standard freight deliveries are conducted as curbside or ground-level threshold delivery. The delivery driver will place the packed carton at your curb, driveway, or exterior ground-level threshold. Delivery drivers do not carry items upstairs, unbox items, or perform in-home assembly.For freight shipments, the carrier will contact you via telephone or email to schedule a delivery appointment window. Please ensure your contact phone number and delivery address entered at checkout are accurate and active.

Shipping Coverage and Exclusions

We currently ship exclusively to physical addresses within the contiguous United States (the lower 48 states).

Due to courier dimension limits and freight constraints, we do not ship to:

P.O. Boxes
APO, FPO, or DPO military addresses
Alaska, Hawaii, Puerto Rico, Guam, or other U.S. overseas territories
International destinations outside the United States

Shipment Tracking

Once your furniture shipment has been scanned and picked up by our shipping carrier, an automated confirmation email containing your carrier tracking number and a tracking link will be sent to the email address provided at checkout.

Please allow 24 to 48 hours for the carrier's system to register initial transit scans and display live tracking updates.

Address Corrections and Order Cancellations

Please carefully review your shipping address and contact details before completing checkout.

If you need to make changes to your delivery address or cancel an order, please contact our support team within 12 hours of order placement.
Once an order has entered our packaging workflow or has been picked up by the carrier, it cannot be canceled, rerouted, or altered.
Any re-consignment fees, address correction surcharges, or return-to-sender expenses resulting from incorrect or incomplete information provided at checkout will be the responsibility of the customer.

Damaged, Defective, or Lost Shipments

We take extra care in packing our chairs and bedroom furniture with high-density foam and edge protectors, but transit incidents can occasionally occur:

Visible Exterior Box Damage: If a carton arrives severely torn, crushed, or punctured, please take clear photos before opening the package and write "Damaged Carton" on the delivery receipt before signing (for freight deliveries).
Damaged or Missing Components: If upon unboxing you find damaged wood, bent metal frames, torn fabric, or missing hardware packs, contact our customer support team within 48 hours of delivery at support@belaro.us. Please provide:Your original Order Number.Clear photos of the outer shipping box and the shipping label.Clear photos of the affected furniture parts or missing hardware reference.
Our support team will review your claim within 1 to 2 business days and arrange expedited replacement parts, hardware packs, or a full replacement at zero additional cost.
Tracking Shows Delivered but Package Not Received: If tracking shows "Delivered" but your order cannot be found, please check around your porch, carport, garage, side entrances, or with building management/neighbors. If the shipment remains missing after 24 hours, contact us immediately so we can initiate an official carrier investigation.